If you are not 100% happy with your jewelry, you are welcome to contact us within 60 days of delivery to request a return or exchange. Please email us at firstname.lastname@example.org and we will guide you through the process. Any unauthorized return will not be accepted.
After we have provided you with the return address, please return your items within seven (7) working days. Items returned after seven days will not be eligible for an exchange or refund.
Return/exchange broken or defective item(s): You must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.
If you need to return an item, we will issue you a return address and RMA (Return Merchandise Authorization) number to clearly write on the label or the outside of the box. We cannot proceed with your request unless the given RMA number is present and clear on your package and you have provided us with a tracking number via email at email@example.com.
Exchange shipping fee: You will be responsible for the exchange shipping fee (the return shipping fee and the resending shipping fee).
Mailing method: Please use a local postal courier for returns, not a DHL or other courier that may incur customs duties.
Once your package has arrived at our facility it will take a few days (in rare cases it can take up to 14 days) for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. You'd better not use the tracking unavailable service.
As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process.
Note: To be eligible for a refund or exchange, your item must be unused and in the same condition as you received it. If you return a broken or defective item, only a partial refund can be made. Please also note that HMSUBVERS gift cards are non-refundable. And if you want to get a full refund, the gift should be returned together. Or we will deduct the price of the gift from your refund.
Express Shipping cannot deliver to P.O. Boxes or military addresses. We could only ship to P.O. Boxes and military addresses via normal service, which usually takes 20 working days on the way.
All items come with a 1-month (30 days) warranty. During this period you can either return your item(s) for a full refund, get a replacement, or make an exchange.
Note: Considering that the customized products will be made for you personally and cannot be sold twice, the customized products will not be able to be returned or exchanged.